Refund and Returns Policy

Eligibility for Refunds

Refunds may be issued under the following conditions:

  1. Technical Issues:
    • If you encounter technical difficulties that prevent access to or use of the purchased product, and the issue cannot be resolved after reasonable troubleshooting, you may be eligible for a refund.
  2. Incorrect Product Delivery:
    • If you receive the wrong digital product, or if the product delivered differs significantly from what was described at the time of purchase, you may qualify for a refund.
  3. Product Defects:
    • If a digital file is incomplete, corrupted, or otherwise defective and cannot be replaced with a functioning version within 7 days of purchase, you may be eligible for a refund.

Note: Refund requests that do not meet the above conditions will not be approved.

Non-Refundable Circumstances

Refunds will not be granted in the following cases:

  1. Change of Mind:
    • Due to the digital nature of our products, we do not offer refunds for simply changing your mind after purchase. Once a digital product is accessed, it is considered consumed.
  2. Customer Misunderstanding:
    • Refunds will not be issued if the product was purchased due to misunderstanding its features or content, as all descriptions, previews, and details are clearly outlined on the product page.
  3. Unauthorized Use or Distribution:
    • If the digital product has been downloaded, shared, or otherwise used in an unauthorized manner, the purchase will be considered final and non-refundable.
  4. Late Requests:
    • Refund requests made more than 14 days after the original purchase date will not be accepted, as the product will have been fully accessed or utilized.

Refund Process

To request a refund, you must provide the following:

  1. Proof of Purchase:
    • Include details such as the transaction ID or order number to verify your purchase.
  2. Detailed Explanation of the Issue:
    • Provide a clear description of the problem, including any relevant screenshots or documentation that support your claim (e.g., error messages, incorrect products, etc.).

Once your refund request is submitted, it will be reviewed, and we may ask for additional information if necessary. If your request is approved, a refund will be issued to the original payment method. Refunds typically take 7-10 business days to process, depending on your payment provider.

Replacement Policy

In cases where a product is defective or incorrect, we may offer a replacement instead of a refund. The replacement will be of the same value as the original purchase and will be provided at no additional charge.

Resolution Alternatives

If you are not eligible for a refund, we may offer alternative resolutions, such as:

  • Product Credit: You may receive credit to use for future purchases on our website.
  • Replacement Products: If applicable, we may offer a digital replacement of the purchased product.

These alternatives will be provided at our discretion based on the situation and nature of the request.

Important Notes

  • All sales are final unless they meet the refund criteria outlined above.
  • This Refund and Return Policy is designed to protect both you and our business, ensuring that customers receive the products they expect while preventing misuse of digital products.
  • By purchasing any product from School Az, you agree to the terms of this Refund and Return Policy.

We appreciate your understanding and are committed to providing quality digital products and excellent customer service. If you have any questions or concerns about this policy, please review the information carefully or reach out for further clarification.